LMC is the largest Forest Products and Building Materials Cooperative in the country, purchasing over 7 billion dollars from the best independent dealers in the industry. For decades, they have provided affordable manufacturing materials to small mom & pop hardware stores at a cheaper rate than competitors.
Construction
Building Materials Supplier
Provided actionable recommendations, enabling LMC to streamline operations and enhance partner experiences. With a clear roadmap and strategic approach, LMC is now equipped to modernize its financial operations, enhance departmental efficiency, and deliver a better experience for employees and partners alike.
The Financial Systems at LMC are at the core of the company’s customer and employee experiences. At the time of this engagement, these financial systems were (decades) out of date, and required extensive time, workarounds, redundant tasks, and an abundance of paper to function properly.
Nimbl was tasked with evaluating the current state of LMC’s financial systems to inform the best recommendations on how to improve/replace these systems. We designed 3 Engagement Blueprints that depicted the current state of their financial processes, highlighting pain points in the systems’ process, employee, and customer experiences. We then used this deep understanding of LMC’s end-to-end processes to investigate other options, engaging in product demos and market research to curate 2 recommendations to choose from. Each recommendation was accompanied by an implementation plan, and an explanation of its efficacy.
Engaged with stakeholders to uncover pain points, align solutions with business needs, and ensure smoother implementation.
Assessment has dual mandates, understanding LMC at an organizational level and reviewing the process flow of their financial systems.
A blue print is a visual document that overlaps all of this information and allows stakeholders to keep focus on pain points and opportunities.
Research and analysis was packaged in a report outlining different solutions and there advantages and disadvantages against LMC’s business and user goals. Also included is the market research to provide context of how the current process stacks up to competitors.
The cost and scope of inaction vs the proposed solutions provide a road map to make changes and provide the information needed for informed decision making.
Streamlining workflows for efficiency and accuracy
Enhancing tracking and collection processes
Improving financial controls and processing speed
Automating adjustments to reduce errors and delays
Creating a seamless approach to partner incentives and payouts
Conducted 40+ in-depth interviews with dealers, suppliers, IT teams, and finance departments (AP, AR, claims, and corrections) to capture diverse perspectives and operational needs.
Created three Connected Blueprints to help LMC visualize the interconnected activities across experiences, processes, and technology in alignment with their strategic goals.
Provided a clear, actionable roadmap that enables LMC to streamline operations, improve collaboration, and enhance partner experiences. Utilized research and competitive analysis to identify and shortlist four top solutions that align with LMC’s business and technology requirements.